Terms & Conditions

This website is operated by SlightWrks. Throughout the site, the terms “we”, “us” and “our” refer to SlightWrks. SlightWrks offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

‍SlightWrks Client Engagement Terms

The SlightWrks Client Engagement Terms encompass a variety of conditions that govern our relationship with clients. These include policies on the review and accuracy of deliverables, maintenance and expiration of client files, acceptable client behavior and communication protocols, and the specifics of project start payments and future billing. By availing of our services, clients agree to abide by these comprehensive terms. This category provides a framework to guide and foster a professional, respectful, and mutually beneficial engagement between SlightWrks and our valued clients.

SECTION 1 - RESPONSIBILITY FOR ACCURACY

Client Responsibility: As a client of SlightWrks, you carry the responsibility for the accuracy and specificity of the information you provide to us, which will form the basis for our deliverables. While we make every effort to validate the information we receive, we cannot guarantee its accuracy or completeness unless it is confirmed and approved by you, the client.

Shared Role in Quality Assurance: Our systems rely heavily on client collaboration for Quality Assurance (QA) and quality checks. You play a critical role in ensuring the work meets your requirements by thoroughly reviewing deliverables for accuracy, completeness, and functionality. This includes verifying that the work aligns with your needs and is tested in the applicable environment to ensure proper operation.

Review and Approval of Deliverables: SlightWrks will always provide you with a review period before any deliverable is finalized or publicly released. This period is your opportunity to identify errors, inaccuracies, or elements requiring adjustment. Your approval of the deliverables signifies your confirmation that the work is accurate, complete, and ready for use.

Limitation of Liability: Once deliverables are approved by you, SlightWrks is not liable for any errors, inaccuracies, or omissions that were not identified during the review process. SlightWrks is also not responsible for any loss of business, costs incurred, or damages resulting from work that may be inaccurate or incomplete if the issues were not brought to our attention during the review period. The client's active participation in QA is essential to mitigate potential risks.

Acknowledgement: By engaging our services, you agree to your role in the QA process and acknowledge that SlightWrks' liability is limited to the direct scope of the work as outlined in the agreement. You understand that the success and accuracy of deliverables depend on mutual collaboration and your careful review of our work.

SECTION 2 - EXPIRATION AND UPKEEP OF CLIENT FILES

Client File Expiration: To maintain the relevance and accuracy of client records, all client files held by SlightWrks will automatically expire after a period of 90 days (approximately three months) of no written communication or scheduled meetings with the respective client. This procedure is designed to ensure our records reflect the most recent and accurate information for each client.

Communications: The 90-day period is calculated from the last date of any written communication or scheduled meetings between SlightWrks and the client. Any form of written communication or meeting recognized by SlightWrks is sufficient to reset this 90-day countdown.‍

‍Re-Onboarding Process: Should your client file expire due to a lack of communication over 90 days, any future services will necessitate a new onboarding process. This means you will be treated as a new client, with a new client file created for you. This procedure will likely involve the completion of new client forms, and potentially, additional onboarding steps, as necessary.

Acknowledgement: By engaging our services and agreeing to our terms, you acknowledge and consent to this procedure. You understand that regular communication is integral to the smooth operation of our services and is beneficial to maintain an accurate and up-to-date client file.

SECTION 3 - COMPLIMENTARY EDITS AND FEEDBACK

Unlimited Edits to Ensure Satisfaction: At SlightWrks, client satisfaction is our highest priority. To achieve this, we provide unlimited rounds of edits and encourage feedback throughout the project to ensure the final deliverables meet or exceed expectations. Both our Web/Tech and Membership services are designed to put clients in control by offering endless opportunities for refinement. This approach guarantees that you are fully satisfied with the outcome.

Edits and Maintenance Policy: During the Web/Tech process, edits requested after the initial site development phase may be classified as "ongoing maintenance." These edits fall under the scope of our Membership services, which clients must sign up for to receive continued maintenance and support for their websites or other deliverables.

Fair Use of Time: While we strive to accommodate all feedback, we reserve the right to decline edits on a case-by-case basis if they are deemed intentionally counterproductive, misuse resources, or extend beyond the reasonable scope of the project. Such decisions will be made at our discretion to maintain efficiency and fairness.

Commitment to Collaboration: We believe in a collaborative process and do not place arbitrary limits on feedback or edit rounds. Instead, we work with you until the project aligns with your vision and needs, ensuring a seamless and positive experience.

Acknowledgement: By utilizing our services, you acknowledge and agree to these limitations and stipulations. You understand that these are integral to our business operations and respect for our time and resources.

SECTION 4 - COMMUNICATION STANDARDS AND REFUSAL OF SERVICE

Right to Refuse Service: SlightWrks and its team members retain the absolute right to refuse service to anyone at any time, at their discretion. This right extends to circumstances where client behavior is deemed inappropriate or unacceptable by our standards.

Unacceptable Client Behavior: Behavior which SlightWrks deems unacceptable includes, but is not limited to, displays of racism or sexism, engaging in political discussions, making derogatory or provocative remarks, and sharing excessive personal life details.

Communication Channels: To maintain a clear, consistent, and auditable communication trail, we require that all communication from clients be restricted to text messages, calls, meetings, and emails. Please note that audio messages, recorded videos (Ie. Loom), and voicemails are not accepted forms of client communication. This policy ensures that all interactions can be easily documented and referred back to, if necessary.

Client Responsibility: As a client, you bear the responsibility of providing accurate and detailed information to SlightWrks in a manner that is easily comprehensible, readable, and documentable. This assists us in delivering services that align with your expectations and requirements.

Acknowledgement: By using our services, you agree to abide by these communication guidelines and accept your responsibilities as defined above. You understand that these guidelines are necessary to maintain a professional and respectful working environment.‍

SECTION 5 - No-Refund Policy

Policy Overview: SlightWrks is committed to delivering high-quality services tailored to the specific needs of our clients. Due to the customized nature of our work and the resources involved in initiating each project, we maintain a strict no-refund policy. This policy is integral to our business operations and ensures that we can allocate our resources effectively to meet the unique requirements of each engagement.

Acceptance of Terms: By engaging with SlightWrks for any service, clients acknowledge and agree to this no-refund policy. This agreement is binding from the moment a client confirms their intention to proceed with our services, whether through verbal confirmation, written agreement, or payment of project start payments or any future billing.

Scope of Policy: This no-refund policy applies to all services offered by SlightWrks, including but not limited to consulting, design, development, and any other professional services. Once a project has commenced, and resources have been allocated, no refunds will be issued for any payments made towards the project.

Exceptions: While our no-refund policy is comprehensive, we are committed to client satisfaction. Exceptions to this policy may only be considered under extraordinary circumstances and at the sole discretion of SlightWrks management. Such exceptions, if granted, do not set a precedent for future engagements.

Client Responsibilities: Clients are responsible for reviewing and understanding the terms of engagement, including this no-refund policy, before commencing any project with SlightWrks. Clients are encouraged to ask questions and seek clarification on any aspect of the terms they may not understand.

Amendments: SlightWrks reserves the right to amend or modify this no-refund policy at any time. Clients are encouraged to periodically review the terms to stay informed of any changes.

SlightWrks Terms & Conditions

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to the technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 5a - SLIGHTWRKS MARKETING PACKAGES

There are no refunds for any membership purchases unless otherwise agreed to by a SlightWrks team member. You may manage your subscription and update payment information from your account at any time by clicking the login icon in our upper menu.

Campaigns and ad sets created by SlightWrks are not to be edited, duplicated, or changed in any way unless done so by a SlightWrks team member. If a SlightWrks team member suspects that you are attempting to "R&D" (Rip-off and Duplicate) SlightWrks advertising models for your own use or to outsource to another party, we reserve the right to delete SlightWrks created campaigns and associated ad sets. We also reserve the right to remove or delete any work done if we feel that it has violated our terms of use.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

‍SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

Certain content, products, and services available via our Service may include materials from third parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
‍

You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality or another personal or proprietary right.

You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store or our Stripe portals are governed by our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content:
(a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information;
(g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall SlightWrks, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.
Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless SlightWrks and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - AGREEMENT TO CLIENT ENGAGEMENT TERMS

By engaging the services offered by SlightWrks, you ("the client") acknowledge that you have read, understood, and agreed to both the general Terms of Service and the specific SlightWrks Client Engagement Terms. The latter outlines our policies on complimentary edits, client file maintenance, client responsibilities, communication protocols, and project start payments. These Client Engagement Terms may be found on this page and are an integral part of our overall terms and conditions. Your agreement to our Terms of Service includes an agreement to these Client Engagement Terms, whether they are reviewed on a separate page or within the overall Terms of Service document.

SECTION 19 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Cave Creek, AZ, 85331, United States.

SECTION 20 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 21 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at contact@slightwrks.com